At petsbuddy.co.uk, we strive to provide our customers with a seamless shopping experience, including fast and reliable shipping. Below are the details of our shipping policy:
Shipping Methods and Rates
Shipping Options: We offer several shipping methods to meet your needs, including standard and express delivery.
Shipping Rates: Shipping costs are calculated at checkout based on the weight of your order and your location. Free shipping is available for orders over £50.
Processing Time
Order Processing: Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order has been shipped.
Delivery Times
Standard Delivery: Typically takes 3-5 business days.
Express Delivery: Typically takes 1-2 business days.
Please note that delivery times may vary based on your location and external factors such as weather or holidays.
Tracking Your Order
Once your order has shipped, you will receive an email with tracking information so you can monitor your shipment's progress.
International Shipping
We currently offer international shipping to select countries. Additional customs fees or import duties may apply, which are the responsibility of the customer.
Issues with Delivery
If you experience any issues with your delivery, such as a lost or damaged package, please contact our customer service team at info@petsbuddy.co.uk within 14 days of the expected delivery date. We will work with you to resolve any issues promptly.
Contact Us
If you have any questions regarding our shipping policy or need assistance with your order, please reach out to us at Info@petsbuddy.co.uk. We’re here to help!Thank you for choosing petsbuddy.co.uk for your pet needs! Happy shopping!
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