We offer a 30-day return policy for items purchased from petsbuddy.co.uk. Below are the details of our return policy:
Return Eligibility
To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
In its original packaging.
Return Process
Time Frame: You have 30 days from the date of delivery to request a return.
Requesting a Return: To initiate a return, please contact our customer service team at support@petsbuddy.co.uk with your order number and the reason for the return.
Return Shipping: The cost of returning the item is your responsibility. We recommend using a tracked delivery service to ensure the item arrives safely.
Refund Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days, and a credit will automatically be applied to your original payment method.
Non-Returnable Items
Please note that certain items are non-returnable, including:
Personalised or custom-made products unless they are faulty.
Items that have been opened or used (for hygiene reasons).
Faulty Items
If you receive a faulty item, please contact us immediately. We will arrange for a replacement or a full refund, including any shipping costs incurred.Thank you for shopping with us at petsbuddy.co.uk! If you have any questions regarding our return policy, feel free to reach out.
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